Resolved after 1 hour 26 minutes, affecting Cloudways Support, on January 5, 2026.
We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.
Affected components
Update timeline
- investigating Jan 05, 2026, 02:24 PM UTC
We have identified an issue with our support Chat tool, impacting our communication with the customers. As a result, customers may encounter delays while reporting support issues through chat during this period. You can reach out to us on tickets support for immediate assistance. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.
- resolved Jan 05, 2026, 03:50 PM UTC
This incident has been resolved.
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