Resolved after 1 hour 5 minutes, affecting Cloudways Support, on January 9, 2026.
We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.
Affected components
Update timeline
- identified Jan 09, 2026, 07:48 PM UTC
We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.
- resolved Jan 09, 2026, 08:54 PM UTC
This incident has been resolved.
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