Resolved after 1 day 22 hours, affecting Elastic Email, on January 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Elastic Email
Update timeline
- investigating Jan 19, 2026, 10:07 AM UTC
Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.
- monitoring Jan 20, 2026, 10:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 08:20 AM UTC
This incident has been resolved.
Your product runs on more than Cloudways
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services