Cloudinary incident

Notification Management Errors (webhook)

Resolved after 2 hours 51 minutes, affecting Upload API - US, on April 27, 2025.

monitoring Apr 27, 2025, 06:17 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 27, 2025, 04:43 PM UTC
Resolved
Apr 27, 2025, 07:35 PM UTC
Duration
2h 51m
Detected by Pingoru
Apr 27, 2025, 04:43 PM UTC

Affected components

Upload API - US

Update timeline

  1. investigating Apr 27, 2025, 04:43 PM UTC

    We are currently investigating errors being logged in our Notification Management system that is responsible for sending webhook notifications.

  2. identified Apr 27, 2025, 05:51 PM UTC

    We have identified the issue and restored the messages back to the queue.

  3. monitoring Apr 27, 2025, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2025, 07:35 PM UTC

    This incident has been resolved.

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