Clio incident

[Canada] Performance Issues in Document Processing

Resolved after 5 hours 27 minutes, affecting Clio Manage, on August 23, 2026.

identified Aug 23, 2026, 09:36 PM UTC

We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored.

Started
Aug 23, 2026, 09:36 PM UTC
Resolved
Aug 24, 2026, 03:04 AM UTC
Duration
5h 27m
Detected by Pingoru
Aug 23, 2026, 09:36 PM UTC

Affected components

Clio Manage

Update timeline

  1. identified Aug 23, 2026, 09:36 PM UTC

    We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored.

  2. identified Aug 23, 2026, 09:36 PM UTC

    We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored.

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