Clio incident
[United States] US users with SMS multi-factor authentication enabled are having difficulty logging in
Resolved on February 9, 2026, affecting Clio Accounting and Clio Calendar Rules and 1 more.
SMS multi-factor authentication codes were temporarily being sent by email for US users due to delivery problems with US mobile providers. A number of users reported inability to login using codes sent by email. Delivery via SMS has been re-enabled and the login success rate has recovered. An investigation to determine why success rates dropped when falling back to email is underway.
Affected components
Update timeline
- resolved Feb 09, 2026, 06:30 PM UTC
SMS multi-factor authentication codes were temporarily being sent by email for US users due to delivery problems with US mobile providers. A number of users reported inability to login using codes sent by email. Delivery via SMS has been re-enabled and the login success rate has recovered. An investigation to determine why success rates dropped when falling back to email is underway.
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