Resolved after 1 hour 12 minutes, affecting Checkout & Other Widgets, on November 5, 2024.
Dear Broadcasters, We've concluded our investigation into the recent incident regarding the delayed customer email delivery. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA-2024Q4-Delayed customer email delivery.pdf](https://drive.google.com/file/d/1J6-EhjlowfSVR2I-n-LDosw02ArIx0s0/view?usp=drive_link)
Affected components
Update timeline
- investigating Nov 05, 2024, 03:58 AM UTC
We are experiencing significant delays for transactional emails to customers. The team is working on resolving this issue.
- identified Nov 05, 2024, 04:27 AM UTC
The issue is now under control - emails are sent out with minimal delay (seconds) now. The team is working on a permanent fix.
- resolved Nov 05, 2024, 05:10 AM UTC
The issue has been resolved.
- postmortem Nov 07, 2024, 06:33 PM UTC
Dear Broadcasters, We've concluded our investigation into the recent incident regarding the delayed customer email delivery. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA-2024Q4-Delayed customer email delivery.pdf](https://drive.google.com/file/d/1J6-EhjlowfSVR2I-n-LDosw02ArIx0s0/view?usp=drive_link)
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