Resolved after 8 hours 5 minutes, affecting ChurnIQ, on September 26, 2026.
The connection between the two data sources was resolved around 4:50 in the morning. Everything is working as expected now.
Affected components
Update timeline
- identified Sep 26, 2026, 12:49 AM UTC
A connection error between transctional database and reporting datalake in our data pipeline is preventing operational data from reaching our reporting environment. Affected: • Only reporting data is impacted. ChurnIQ dashboards are not refreshed since 00:30 CET • Scheduled 6-hourly data exports may be delayed Not affected: • Sign-up, checkout, payments, entitlements and the Core API are operating normally. Cleeng operational platform works normally. • All transactions continue to be recorded correctly in the platform Data is not being lost or corrupt. Once the connection is restored, the backlog will be processed and dashboards and exports will catch up automatically. Support team of the vendor that supports the pipeline engineering team is working to restore the connection.
- resolved Sep 26, 2026, 08:55 AM UTC
The connection between the two data sources was resolved around 4:50 in the morning. Everything is working as expected now.
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