Cleeng incident

Core Platform - Incident Resolved

Resolved after 20 minutes, affecting API and Checkout & Other Widgets and 1 more, on September 30, 2026.

resolved Sep 30, 2026, 12:19 PM UTC

Between 12:55 and 13:15 CET, a platform update caused a technical issue in our core services. During this time, some subscribers may have had trouble accessing their content or seen errors when logging in. Our team fixed the issue quickly, and everything has been running normally since 13:15 CET. We're reviewing our update process so this doesn't happen again and we apologize for any inconvenience.

Started
Sep 30, 2026, 11:55 AM UTC
Resolved
Sep 30, 2026, 12:15 PM UTC
Duration
20m
Detected by Pingoru
Sep 30, 2026, 11:55 AM UTC

Affected components

APICheckout & Other WidgetsChurnIQ

Update timeline

  1. resolved Sep 30, 2026, 12:19 PM UTC

    Between 12:55 and 13:15 CET, a platform update caused a technical issue in our core services. During this time, some subscribers may have had trouble accessing their content or seen errors when logging in. Our team fixed the issue quickly, and everything has been running normally since 13:15 CET. We're reviewing our update process so this doesn't happen again and we apologize for any inconvenience.

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