Clearwater Analytics incident

Unexpected Prism downtime

Resolved after 6 hours 55 minutes, affecting Prism, on March 28, 2025.

monitoring Mar 28, 2025, 09:12 PM UTC

The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

Started
Mar 28, 2025, 09:10 AM UTC
Resolved
Mar 28, 2025, 04:05 PM UTC
Duration
6h 55m
Detected by Pingoru
Mar 28, 2025, 09:10 AM UTC

Affected components

Prism

Update timeline

  1. investigating Mar 28, 2025, 09:11 PM UTC

    The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.

  2. identified Mar 28, 2025, 09:11 PM UTC

    Engineers have identified the cause of the outage. They are working on a solution now.

  3. monitoring Mar 28, 2025, 09:12 PM UTC

    The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

  4. resolved Mar 28, 2025, 09:13 PM UTC

    The Prism Reporting and Prism Statements products are operational.

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