ClearlyIP incident

Queues calls not getting through

Resolved after 7 hours, affecting Clearly Cloud USA - w, on February 10, 2025.

postmortem Feb 10, 2025, 10:21 PM UTC

One of the queue nodes began behaving erratically, so it was taken offline and a different node brought up to replace it.

Started: Feb 10, 2025, 03:20 PM UTC
Resolved: Feb 10, 2025, 10:20 PM UTC
Duration: 7h
Detected by Pingoru: Feb 10, 2025, 03:20 PM UTC

Affected components

Clearly Cloud USA - w

Update timeline

investigating Feb 10, 2025, 03:20 PM UTC

Some users are experiencing issues with queue calls not making it to agents. The team is investigating.
monitoring Feb 10, 2025, 03:38 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 10, 2025, 10:20 PM UTC

This incident has been resolved.
postmortem Feb 10, 2025, 10:21 PM UTC

One of the queue nodes began behaving erratically, so it was taken offline and a different node brought up to replace it.

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