Resolved after 1 hour 20 minutes, affecting US Central and Inbound/Outbound Calls and 1 more, on August 21, 2026.
Several reports of poor audio quality on inbound calls were received beginning around 6:30 AM CDT. Investigation revealed the issue was region-specific, involving an upstream carrier who was promptly notified. We observed the issue to be fully resolved sometime shortly after 9AM CDT.
Affected components
Update timeline
- investigating Aug 21, 2026, 01:46 PM UTC
We are current investigating intermittent call quality issues with inbound calls with our upstream carriers
- resolved Aug 21, 2026, 03:07 PM UTC
Upstream carrier has resolved the issues at approximately 9:13am CST
- postmortem Sep 15, 2026, 08:14 PM UTC
Several reports of poor audio quality on inbound calls were received beginning around 6:30 AM CDT. Investigation revealed the issue was region-specific, involving an upstream carrier who was promptly notified. We observed the issue to be fully resolved sometime shortly after 9AM CDT.
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