Resolved after 1 hour 5 minutes, affecting Clearly Cloud USA - w, on April 28, 2025.
For approximately 14 minutes during the morning of April 28th, some US customers experienced intermittent issues with phone registration and call setup. The issue resulted from a high level of database load and was resolved rapidly by the engineering team. The causes of the database traffic in question have been identified and measures are being implemented which should prevent recurrence under similar scenarios.
Affected components
Update timeline
- investigating Apr 28, 2025, 03:02 PM UTC
We are currently investigating this issue.
- identified Apr 28, 2025, 03:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2025, 04:08 PM UTC
This incident has been resolved.
- postmortem Apr 30, 2025, 07:35 PM UTC
For approximately 14 minutes during the morning of April 28th, some US customers experienced intermittent issues with phone registration and call setup. The issue resulted from a high level of database load and was resolved rapidly by the engineering team. The causes of the database traffic in question have been identified and measures are being implemented which should prevent recurrence under similar scenarios.
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