ClearlyIP incident

Issues with SIP Service utilizing our CA-East Region

Resolved after 45 minutes, affecting Clearly Cloud Canada and CA East, on May 2, 2025.

monitoring May 02, 2025, 08:02 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 02, 2025, 07:28 PM UTC
Resolved
May 02, 2025, 08:14 PM UTC
Duration
45m
Detected by Pingoru
May 02, 2025, 07:28 PM UTC

Affected components

Clearly Cloud CanadaCA East

Update timeline

  1. investigating May 02, 2025, 08:01 PM UTC

    We are currently investigating this issue with calling with our CA-East region.

  2. identified May 02, 2025, 08:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 02, 2025, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 02, 2025, 08:14 PM UTC

    This incident has been resolved.

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