Resolved after 6 hours 15 minutes, affecting Clearly Cloud USA - w, on May 8, 2025.
Over the course of approximately two hours, several customers in specific regions reported intermittent Call Panel connection status messages and registration timeouts with some phones. Our support team investigated the reports and enlisted assistance from engineering while attempting to reproduce. The problem was not definitively identified while issues were reported and may be attributable to connectivity issues or other factors outside ClearlyIP's network, but our teams will continue monitoring the situation while awaiting additional reports.
Affected components
Update timeline
- investigating May 08, 2025, 03:53 PM UTC
We are currently investigating reports of odd call issues from a subset of users.
- investigating May 08, 2025, 03:55 PM UTC
Multiple users have reported issues with no audio on calls, unable to dial out and other call oddities.
- monitoring May 08, 2025, 04:15 PM UTC
After receiving several customer reports of issues relating to registration and call processing, we have been unable to replicate or confirm any problems. There have been no more reports of issues for the past 20 minutes. Our teams will continue to monitor.
- monitoring May 08, 2025, 04:39 PM UTC
We are continuing to monitor for any further issues.
- resolved May 09, 2025, 03:21 PM UTC
This incident has been resolved.
- postmortem May 12, 2025, 04:07 PM UTC
Over the course of approximately two hours, several customers in specific regions reported intermittent Call Panel connection status messages and registration timeouts with some phones. Our support team investigated the reports and enlisted assistance from engineering while attempting to reproduce. The problem was not definitively identified while issues were reported and may be attributable to connectivity issues or other factors outside ClearlyIP's network, but our teams will continue monitoring the situation while awaiting additional reports.
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