Firebase Outage Impacting Notification Delivery for Twilio Customers

Update timeline

1. investigating Sep 01, 2026, 11:40 AM UTC

   We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

2. investigating Sep 01, 2026, 11:44 AM UTC

   Twilio are experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.

3. monitoring Sep 01, 2026, 12:14 PM UTC

   We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.

4. resolved Sep 01, 2026, 01:07 PM UTC

   Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.