Ciptex incident
SMS Delivery Failures from Twilio to Lycamobile United Kingdom
Resolved after 5 hours 46 minutes, affecting Twilio SMS, Europe, on August 18, 2026.
The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Aug 18, 2026, 10:20 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 10:21 AM UTC
Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 18, 2026, 11:39 AM UTC
Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 2 hours, or as soon as more information becomes available.
- monitoring Aug 18, 2026, 12:39 PM UTC
We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 02:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 04:06 PM UTC
The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
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