Race eSign - Delay on qualified eSignatures

Update timeline

1. investigating Jul 17, 2026, 09:25 AM UTC

   We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

2. investigating Jul 17, 2026, 09:25 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 17, 2026, 09:26 AM UTC

   Race eSign is currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We are currently working to identify the root cause of this issue and implement a solution as quickly as possible

4. identified Jul 17, 2026, 09:33 AM UTC

   The issue has been identified and a fix is being implemented

5. monitoring Jul 17, 2026, 10:04 AM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Jul 17, 2026, 10:57 AM UTC

   We are continuing to monitor the implemented fix. We will provide another update in the next hour.

7. monitoring Jul 17, 2026, 12:02 PM UTC

   We are continuing to monitor the implemented fix. We will provide another update in the next two hours.

8. monitoring Jul 17, 2026, 02:01 PM UTC

   We are continuing to monitor the implemented fix. We will provide another update in the next two hours.

9. resolved Jul 17, 2026, 02:03 PM UTC

   Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.