Ciptex incident
SPOKE Incident - Inbound calls failure to subsets of AU and NZ numbers
Resolved after 1 hour 29 minutes, affecting Spoke Phone, on July 6, 2026.
The issue has been identified and a fix is being implemented. We will provide further updates on the issue when we have more information.
Affected components
Update timeline
- investigating Jul 06, 2026, 04:18 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 06, 2026, 04:23 AM UTC
We have received reports of failures around inbound calls to specific subsets of Australia and New Zealand numbers. We're working closely with our upstream provider to identify the root cause. We'll be providing updates on the issue when we have more information.
- investigating Jul 06, 2026, 04:23 AM UTC
We are continuing to investigate this issue.
- investigating Jul 06, 2026, 04:55 AM UTC
We are continuing to investigate this issue, and will provide further updates on the issue when we have more information.
- identified Jul 06, 2026, 05:25 AM UTC
The issue has been identified and a fix is being implemented. We will provide further updates on the issue when we have more information.
- resolved Jul 06, 2026, 05:48 AM UTC
This incident has been resolved.
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