Ciptex incident
Twilio - Issue impacting usage reporting, account creation and multiple billing services
Resolved after 6 hours 21 minutes, affecting Twilio Console, on December 17, 2025.
The issue affecting normal operations for usage reporting, account creation and multiple billing services has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Dec 17, 2025, 02:02 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Dec 17, 2025, 02:18 PM UTC
Twilio are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Dec 17, 2025, 02:52 PM UTC
Usage reporting, account creation and multiple billing services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.
- resolved Dec 17, 2025, 08:24 PM UTC
The issue affecting normal operations for usage reporting, account creation and multiple billing services has been resolved, and the service is functioning normally at this time.
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