Ciptex incident
Potential issue affecting E-Sign & AI Grammar apps and APIs
Resolved after 6 hours 24 minutes, affecting Race ESign and Race AI (Grammer), on December 18, 2025.
YouSign have not observed any new events since the service stabilisation. The application and the v3 API remain fully operational.
Affected components
Update timeline
- investigating Dec 18, 2025, 11:17 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Dec 18, 2025, 11:21 AM UTC
Since 11:54 AM, the RACE E-Sign and AI Grammar applications and APIs have been experiencing service degradation due to an incident, resulting in intermittent access. Relevant teams are working to resolve the issue. We will keep you informed of any updates and will confirm once the situation is fully resolved.
- investigating Dec 18, 2025, 11:22 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 18, 2025, 11:56 AM UTC
As of 11:06 UTC, the application and the v3 API are stable and fully operational. At this stage, the root cause has not yet been clearly identified. Relevant teams remain fully mobilized, actively monitoring the platform and continuing the investigation to determine the origin of the incident. We will share further updates as soon as more information becomes available.
- resolved Dec 18, 2025, 05:42 PM UTC
YouSign have not observed any new events since the service stabilisation. The application and the v3 API remain fully operational.
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