Ciptex incident
Twilio - Issue With Invoking Webhook for Outgoing Caller Ids Resource Verification for a Subset of Customers
Resolved after 1 hour 31 minutes, affecting Twilio Phone Numbers, on January 9, 2026.
The issue has been resolved and invoking the webhook for outgoing caller IDs resource verification is operating normally at this time.
Affected components
Update timeline
- investigating Jan 09, 2026, 06:46 PM UTC
Twilio are investigating an issue when invoking the Webhook for Outgoing Caller Ids resource verification for a subset of customers . We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jan 09, 2026, 07:12 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 09, 2026, 08:01 PM UTC
Invoking the Webhook for Outgoing Caller Ids resource verification is now operating normally. Twilio engineers will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jan 09, 2026, 08:17 PM UTC
The issue has been resolved and invoking the webhook for outgoing caller IDs resource verification is operating normally at this time.
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