Ciptex incident
Twilio - Errors creating Video rooms between 9:00 - 9:30 UTC in US2
Resolved after 1 hour 28 minutes, on January 22, 2026.
Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update timeline
- investigating Jan 22, 2026, 09:55 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jan 22, 2026, 09:57 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 22, 2026, 10:59 AM UTC
Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jan 22, 2026, 11:23 AM UTC
This incident has been resolved.
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