Resolved after 3 hours 7 minutes, affecting Twilio Conversations, on February 4, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating Feb 04, 2026, 06:23 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Feb 04, 2026, 06:25 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2026, 09:28 PM UTC
We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Feb 04, 2026, 09:30 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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