Ciptex incident
Twilio - Call Failures From Twilio to Emergency Phone Numbers in United States
Resolved after 7 minutes, affecting Twilio Voice, North America, on February 13, 2026.
We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Affected components
Update timeline
- investigating Feb 13, 2026, 05:17 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Feb 13, 2026, 05:20 PM UTC
Twilio are observing call failures from Twilio phone numbers to Emergency Numbers in US. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 13, 2026, 05:24 PM UTC
We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
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