Ciptex incident
Twilio - SMS Delivery Failures From United Kingdom to a Subset of Twilio Long Codes
Resolved after 2 hours 55 minutes, affecting Twilio SMS, Europe, on February 25, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating Feb 25, 2026, 11:55 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Feb 25, 2026, 12:00 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 25, 2026, 01:59 PM UTC
Twilio have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Feb 25, 2026, 02:51 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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