Ciptex incident
Potential issue affecting Twilio WhatsApp Sender Details
Resolved after 4 hours 2 minutes, affecting Twilio Messaging Channels, on March 5, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating Mar 05, 2026, 06:43 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 05, 2026, 06:52 PM UTC
Twilio monitoring systems have detected a potential issue with WhatsApp phone numbers not being displayed correctly. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Mar 05, 2026, 10:35 PM UTC
Twilio is observing a recovery in the display of WhatsApp phone number details. We are monitoring the service to ensure a full recovery and provide another update as soon as more information becomes available.
- resolved Mar 05, 2026, 10:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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