Ciptex incident
Twilio - On Call Engineers are Investigating a potential issue with Flex agent page
Resolved after 1 hour 10 minutes, affecting Twilio Flex Programmable Chat, on March 9, 2026.
Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Affected components
Update timeline
- investigating Mar 09, 2026, 07:11 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 09, 2026, 07:14 PM UTC
Twilio monitoring systems have detected a potential issue with Flex agent page. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Mar 09, 2026, 08:21 PM UTC
Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
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