Ciptex incident
Twilio - Issues with Status CallBack Webhooks for WhatsApp
Resolved after 1 hour 19 minutes, affecting Twilio Messaging Channels, on March 16, 2026.
The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.
Affected components
Update timeline
- investigating Mar 16, 2026, 06:02 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 16, 2026, 06:05 PM UTC
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Twilio engineers have been alerted and are investigation. We will post another update in 30 minutes.
- resolved Mar 16, 2026, 07:22 PM UTC
The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.
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