Celonis incident

US-3 Knowledge Model loading issues

Resolved after 3 hours 9 minutes, on April 20, 2026.

resolved Apr 20, 2026, 06:24 PM UTC

The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

Started
Apr 20, 2026, 03:15 PM UTC
Resolved
Apr 20, 2026, 06:24 PM UTC
Duration
3h 9m
Detected by Pingoru
Apr 20, 2026, 03:15 PM UTC

Update timeline

  1. investigating Apr 20, 2026, 04:12 PM UTC

    We're currently experiencing issues with loading KMs on US-3. Teams are fully engaged working on restoration. Next update by 13:00 ET We apologise for the inconvenience.

  2. resolved Apr 20, 2026, 06:24 PM UTC

    The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

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