Celonis Outage History

We identified an issue causing the CPM Designer environment to become unresponsive due to a long-running data fetch process. The affected service has been restarted and is now accessible again. We are continuing to monitor the environment closely to confirm full stability. We apologize for any inconvenience this may have caused.

We're currently experiencing issues with data ingestion on eu-3. Engineering teams are working to restore services as quickly as possible. We apologise for the inconvenience. Next update by 14:00 UTC.

We are currently experiencing an issue with the Translation feature. Our team has identified the root cause and is actively working on a fix. We will provide updates as more information becomes available.

Some people are experiencing problems with our service right now. Our team is working on it, and we'll update you as soon as we have more information. Thank you for your patience.

Dear Customers and Partners, we are currently experiencing an intemittent issue with the service of our support ticketing coming from Salesforce. Our team is temporarily experiencing delays, intermittent errors, and limited access to process customer updates, support tickets, and associated requests. We are closely monitoring the vendor’s resolution progress. We sincerely apologize for any inconvenience.

We are currently experiencing issues with the Reporting API, which affects all customers using the service. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.

We're aware of a performance issue coming from AWS affecting AI service using anthropic models. During this time, customers may experience HTTP 503 errors and increased response times when making API calls. We apologise for the inconvenience.

We're aware of a performance issue affecting AI service using anthropic models. All teams are engaged working towards restoration. We apologise for the inconvenience.

We are currently experiencing an issue affecting Objects & Events interface. All teams are engaged working towards restoration. We apologise for the inconvenience.

We're currently experiencing an issue affecting Front End loading times. Our teams are actively working towards recovery actions. We apologise for the inconvenience.

We're currently experiencing issues with the Duplicate Invoice Checker feature being currently unavailable. Our engineering team has identified the issue and is actively working on a fix to restore the service as quickly as possible. We apologise for the inconvenience.

We're currently experiencing issues on eu-5. Investigations are in full motion. We apologise for the inconvenience and will provide an update by 16:30 CEST.

Some people are experiencing problems with our service right now. Users are currently unable to login through the Celonis ID method. Our team is on it, and we'll update you as soon as we have more information. Thank you for your patience.

Some users are currently experiencing an issue with our platform performance. All teams are engaged working towards restoration. We apologise for the inconvenience.

We have identified the cause of the issue impacting our platform performance for some users. Our teams are actively working on recovery procedures. We will provide the next update in 30 minutes. Apologize for the inconvenience and we appreciate your patience as we work to resolve the issue.

We are currently investigating an issue affecting users attempting to log in to the EMS platform in our EU-3 region. We will provide further updates as they become available.

We've fixed the core issue, and are waiting for things to recover. We will continue to monitor and provide a final update once the incident is fully resolved.

We're currently experiencing an issue affecting Front End data presentation. Recovery actions are underway. We apologise for the inconvenience. Next update by 11:30 UTC / 13:30 CET / 07:30 EST