Celonis experienced a major incident on September 24, 2026, lasting 6d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 24, 2026, 01:08 PM UTC
We identified an issue causing the CPM Designer environment to become unresponsive due to a long-running data fetch process. The affected service has been restarted and is now accessible again. We are continuing to monitor the environment closely to confirm full stability. We apologize for any inconvenience this may have caused.
- resolved Oct 01, 2026, 09:12 AM UTC
We've now resolved the incident. Thank you for your patience.