Celonis experienced a major incident on October 8, 2026, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 08, 2026, 10:22 AM UTC
We're currently experiencing issues affecting Data Ingestion and Data Model related services on Celostar platforms. Teams are engaged on restoration activities. Next update by 11:00 UTC We apologise for the inconvenience.
- investigating Oct 08, 2026, 11:19 AM UTC
Investigations continue with highest priority. Issue has been escalated to highest levels and all effort is focused upon restoration. Next update 12:00 UTC. We apologise for the inconvenience.
- identified Oct 08, 2026, 12:14 PM UTC
The issue has been identified and restorative actions are being undertaken with the highest priority. We apologize for the inconvenience.
- resolved Oct 08, 2026, 02:34 PM UTC
The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.