Resolved after 5 hours 32 minutes, on March 23, 2026.
We are currently addressing two separate issues affecting access to the Celonis Support Portal. Please follow the guidance below to ensure uninterrupted service. 1. Celopeers.com Redirection Please be advised that the automatic redirection from celopeers.com to support.celonis.com is no longer active. Action Required: Users must now navigate directly to support.celonis.com to open or manage support tickets. We recommend updating your browser bookmarks accordingly. 2. Celonis ID Login Issues We are investigating reports of login failures specifically when using Celonis ID to login to Celonis Support Portal . Workaround A: Use the "Email and Password" login option on the sign-in page. Workaround B: Open a New Incognito/Private Window or clear your browser’s cookies and cache. This resolves the current authentication conflict. Our team is working to stabilize the Celonis ID authentication flow. We apologize for the change in the Celopeers navigation and any inconvenience caused.
Update timeline
- resolved Mar 26, 2026, 12:18 PM UTC
We are currently addressing two separate issues affecting access to the Celonis Support Portal. Please follow the guidance below to ensure uninterrupted service. 1. Celopeers.com Redirection Please be advised that the automatic redirection from celopeers.com to support.celonis.com is no longer active. Action Required: Users must now navigate directly to support.celonis.com to open or manage support tickets. We recommend updating your browser bookmarks accordingly. 2. Celonis ID Login Issues We are investigating reports of login failures specifically when using Celonis ID to login to Celonis Support Portal . Workaround A: Use the "Email and Password" login option on the sign-in page. Workaround B: Open a New Incognito/Private Window or clear your browser’s cookies and cache. This resolves the current authentication conflict. Our team is working to stabilize the Celonis ID authentication flow. We apologize for the change in the Celopeers navigation and any inconvenience caused.
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