Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users

Update timeline

1. investigating Jul 14, 2026, 04:30 AM UTC

   We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

2. identified Jul 14, 2026, 04:49 AM UTC

   Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance by 01:30 AM EST, we will keep you informed as new information becomes available.

3. identified Jul 14, 2026, 04:56 AM UTC

   Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance between 05:30 to 05:40 UTC. Users may experience downtime during this period, we will keep you informed as new information becomes available.

4. monitoring Jul 14, 2026, 05:58 AM UTC

   Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

5. monitoring Jul 14, 2026, 06:00 AM UTC

   Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

6. resolved Jul 14, 2026, 06:42 AM UTC

   Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.