Resolved after 16 minutes, affecting Care Control Databases and Cloud Apps (Care Planning, Admin, HR, Insights, Org Management, Roster, Consolidated Invoicing, CRM and Payroll) and 1 more, on August 22, 2025.
On 22nd August 2025, some customers on Stacks 1, 3, and 8 experienced a short outage between 09:15 and 09:36 AM due to unexpected network issues on our provider’s shared infrastructure. Services were fully restored once the source of the problem was identified, and steps have since been taken to prevent this from happening again. We’re also reviewing our own systems to make sure we can respond even faster in the future. We’re very sorry for any disruption this may have caused and want to reassure you that keeping our services reliable and stable is always our top priority. If you have any questions, our support team is here to help at [[email protected]](mailto:[email protected]).
Affected components
Update timeline
- investigating Aug 22, 2025, 08:44 AM UTC
We are currently investigating this issue.
- identified Aug 22, 2025, 08:45 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 22, 2025, 09:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 22, 2025, 09:01 AM UTC
This incident has been resolved.
- postmortem Aug 22, 2025, 10:08 AM UTC
On 22nd August 2025, some customers on Stacks 1, 3, and 8 experienced a short outage between 09:15 and 09:36 AM due to unexpected network issues on our provider’s shared infrastructure. Services were fully restored once the source of the problem was identified, and steps have since been taken to prevent this from happening again. We’re also reviewing our own systems to make sure we can respond even faster in the future. We’re very sorry for any disruption this may have caused and want to reassure you that keeping our services reliable and stable is always our top priority. If you have any questions, our support team is here to help at [[email protected]](mailto:[email protected]).
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