Care Control Outage History
Care Control is up right nowPingoru has recorded 6 incidents for Care Control: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 23 of 720 (3%) |
| October 2026 | 0 | 0 of 552 (0%) |
Incidents, newest first
Notice September 9, 2026 Intermittent Service Connectivity 23h 13m
Started Sep 09, 2026, 12:30 AM UTC· resolved Sep 09, 2026, 11:43 PM UTC
- resolved Sep 09, 2026, 08:16 AM UTC
Overnight on 8–9 September, we experienced intermittent connectivity issues affecting parts of our hosted infrastructure, with two main periods of disruption around 23:41 and 00:43 BST. All services have now been restored and are operating normally. We continue to monitor the platform closely. We’re sorry for the disruption and any inconvenience caused.
Notice May 13, 2026 Brief Service Interruption - Resolved –
Started May 13, 2026, 11:45 AM UTC· resolved May 13, 2026, 11:45 AM UTC
- resolved May 13, 2026, 03:33 PM UTC
Some customers may have experienced a brief interruption when accessing Care Control Pocket, Mobile and eMAR at 12:45 - 14:35. This happened following an update. Our team quickly identified the issue, restored the correct setting and services recovered shortly after. All affected services are now operating normally. We have also added further checks to help prevent this happening during future updates. We apologise for any inconvenience caused and thank you for your patience.
Notice May 12, 2026 Android Device Access - Resolved –
Started May 12, 2026, 09:00 AM UTC· resolved May 12, 2026, 09:00 AM UTC
- resolved May 13, 2026, 03:32 PM UTC
Some customers using older Android devices may have had difficulty accessing Care Control Pocket, Mobile and eMAR at 10:05 - 12:25 This was caused by a behind-the-scenes security update that affected how some older devices connected to our services. Our team identified the issue and applied an update to restore access for those devices. Services are now operating normally. We apologise for any inconvenience caused and thank you for your patience.
Major August 22, 2025 Application Degraded Performance 16m Care Control Databases, Cloud Apps (Care Planning, Admin, HR, Insights, Org Management, Roster, Consolidated Invoicing, CRM and Payroll), Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)
Started Aug 22, 2025, 08:44 AM UTC· resolved Aug 22, 2025, 09:01 AM UTC
- investigating Aug 22, 2025, 08:44 AM UTC
We are currently investigating this issue.
- identified Aug 22, 2025, 08:45 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 22, 2025, 09:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 22, 2025, 09:01 AM UTC
This incident has been resolved.
- postmortem Aug 22, 2025, 10:08 AM UTC
On 22nd August 2025, some customers on Stacks 1, 3, and 8 experienced a short outage between 09:15 and 09:36 AM due to unexpected network issues on our provider’s shared infrastructure. Services were fully restored once the source of the problem was identified, and steps have since been taken to prevent this from happening again. We’re also reviewing our own systems to make sure we can respond even faster in the future. We’re very sorry for any disruption this may have caused and want to reassure you that keeping our services reliable and stable is always our top priority. If you have any questions, our support team is here to help at [[email protected]](mailto:[email protected]).
Critical July 9, 2025 App Outage 1h 4m Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)
Started Jul 09, 2025, 04:18 PM UTC· resolved Jul 09, 2025, 05:22 PM UTC
- identified Jul 09, 2025, 04:18 PM UTC
As of 16:47, our systems are largely operational, with one exception we’d like to make you aware of: 🔴 Current Issue: Care Control Apps We are currently experiencing an outage affecting the Care Control App system. Our technical team is actively investigating the cause and working to resolve the issue as quickly as possible. ✅ Care Control Cloud Please note that Care Control Cloud is operating normally with no reported issues at this time. We appreciate your patience and understanding while we work to restore full service. Kind regards, The Care Control Team
- identified Jul 09, 2025, 04:26 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 09, 2025, 05:22 PM UTC
✅ Service Status Update – Care Control Apps Restored Earlier today at 16:47, we experienced an unexpected outage affecting our Care Control Apps. We can now confirm that the issue has been resolved through the activation of our business continuity procedures. Services are back online and operating as normal. 🔁 Resolved as of: 18:15 🛡️ Cause: Service disruption linked to our underlying cloud infrastructure 💡 Action Taken: Our internal teams swiftly implemented business continuity measures to restore access and minimise impact. We apologise for any inconvenience caused and appreciate your patience and understanding. If you are still experiencing any issues, please contact our support team at [email protected]. — Care Control Support Team
Notice February 19, 2025 Temporary Access Issue - Resolved –
Started Feb 19, 2025, 10:00 AM UTC· resolved Feb 19, 2025, 10:00 AM UTC
- resolved Feb 19, 2025, 11:02 AM UTC
Some customers may have experienced temporary issues accessing Care Control Pocket, Mobile, and eMAR. We’re pleased to confirm that the issue has now been fully resolved, and all services are operating as normal. We apologise for any inconvenience this may have caused