Care Control incident

Intermittent Service Connectivity

Resolved after 23 hours 13 minutes, on September 9, 2026.

resolved Sep 09, 2026, 08:16 AM UTC

Overnight on 8–9 September, we experienced intermittent connectivity issues affecting parts of our hosted infrastructure, with two main periods of disruption around 23:41 and 00:43 BST. All services have now been restored and are operating normally. We continue to monitor the platform closely. We’re sorry for the disruption and any inconvenience caused.

Started
Sep 09, 2026, 12:30 AM UTC
Resolved
Sep 09, 2026, 11:43 PM UTC
Duration
23h 13m
Detected by Pingoru
Sep 09, 2026, 12:30 AM UTC

Update timeline

  1. resolved Sep 09, 2026, 08:16 AM UTC

    Overnight on 8–9 September, we experienced intermittent connectivity issues affecting parts of our hosted infrastructure, with two main periods of disruption around 23:41 and 00:43 BST. All services have now been restored and are operating normally. We continue to monitor the platform closely. We’re sorry for the disruption and any inconvenience caused.

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