Resolved after 14 hours, on December 4, 2024.
Our Telco provider was able to find and resolve the issue related to the status updates. We will continue to monitor into the morning to ensure there are no additional problems.
Update timeline
- investigating Dec 04, 2024, 12:11 AM UTC
We are currently seeing that the agent dashboard is not properly updating the displayed worker status. It does appear that calls are properly coming in and can be answered. We are currently investigating this instance with our telco provider to get this resolved as quickly as possible.
- monitoring Dec 04, 2024, 04:00 AM UTC
Our Telco provider was able to find and resolve the issue related to the status updates. We will continue to monitor into the morning to ensure there are no additional problems.
- resolved Dec 04, 2024, 02:12 PM UTC
This incident has been resolved.
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