CallPotential incident
SMS Delivery for Receipts and E-Sign Links
CallPotential experienced a minor incident on September 25, 2026 affecting Storable CRM V2, lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 06:40 PM UTC
We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now. As a workaround, we recommend using email to send receipts and e-sign links until this is resolved. Thank you for your patience. We'll post an update when we have more information.
- identified Sep 28, 2026, 02:15 PM UTC
We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.
- identified Sep 29, 2026, 03:33 PM UTC
We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.
- resolved Oct 01, 2026, 03:52 PM UTC
Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.