Is CallPotential down?

We are currently investigating reports of the Thin Client failing to open and displaying a Socket Error. Our team is actively working to identify the root cause and determine the appropriate resolution as quickly as possible. We understand the impact this may have and appreciate your patience while we work through the issue. We will continue to provide updates as additional information becomes available.

Our Engineering team has identified the cause of the issue and implemented a fix. Please try reopening the Thin Client. You may need to attempt this a few times while the fix takes effect. We recommend allowing approximately 10 minutes for the changes to fully propagate. If you are still unable to access the Thin Client after this time, please reach out to Support via chat so we can assist you further. Thank you for your patience and understanding while we worked to resolve this issue.

The issue preventing the Thin Client from opening and resulting in a Socket Error has been fully resolved. Our Engineering team has confirmed that the fix is in place, and the Thin Client should now be accessible as expected. Thank you for your patience and understanding while we worked to resolve this issue.

We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now. As a workaround, we recommend using email to send receipts and e-sign links until this is resolved. Thank you for your patience. We'll post an update when we have more information.

We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.

Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.

We are currently investigating an issue causing the Call Center Agent Dashboard to display agent statuses with a delay. At this time, the issue appears to be limited to the dashboard display and does not appear to impact call functionality. However, we understand that delayed status updates can make it difficult to accurately monitor call center activity. Our team is actively working to identify the cause and resolve the issue as quickly as possible. We will provide another update as soon as additional information is available. Thank you for your patience and understanding while we work to resolve this issue.

Our team is currently making adjustments to the dashboard and preparing an update to correct the inaccurate agent and queue status information. The update is expected to be available shortly. Once it has been deployed, we will test the dashboard to confirm that agent and queue statuses are updating accurately and as expected. We will provide another update once testing is complete and the issue has been confirmed as resolved. Thank you for your continued patience and understanding.

The issue has been identified and a fix is being implemented.

We have released our dashboard update intended to correct the inaccurate agent and queue status information. However, our telecommunications provider, Twilio, is currently experiencing issues with their event streams, which is preventing agent and queue statuses from remaining fully synchronized on the dashboard. At this time, the issue remains limited to the display of status information and is not impacting call functionality. That said, we understand the importance of having accurate, real-time visibility into your call center activity and recognize the impact this may have on your business. Our team is actively working with Twilio to better understand the issue and obtain an estimated time for resolution. We will provide another update as soon as we have additional information to share. Thank you for your continued patience and understanding.

Our team continues to actively work toward resolving the issue affecting agent and queue status updates on the Call Center Dashboard. We are also continuing to work with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

This incident has been resolved.

Storables Telco provider Twilio is currently experiencing issues with Event Streams which is what visually updates agent status and in queue data. While it will appear that agents are not updating calls are still being presented and they are able to answer them. It will also give the perception that calls are waiting in queue that are not there. Everything is still flowing properly so they just need to answer what gets presented. They believe they have identified and expect to have this corrected shortly, although some of the in queue data may not show correctly until morning. You can follow here more more information. https://status.twilio.com/incidents/yrhdbmp3g0h6

This incident has been resolved. Agents may need to refresh their screen in order to see their appropriate status updates. If you experience any further issues, please contact support.