Resolved after 1 hour 42 minutes, on January 2, 2025.
We are seeing that calls are working as expected, and this incident is resolved. If you experience any further issues, please reach out to our Support Team for further assistance.
Update timeline
- investigating Jan 02, 2025, 02:32 PM UTC
We are currently investigating an issue where Call Center agents are unable to make or receive calls due to an audible "Application Error" message. We are actively working to resolve this instance as soon as possible.
- monitoring Jan 02, 2025, 03:54 PM UTC
We're seeing that calls are now able to be completed as expected. We are continuing to monitor the situation. If you experience any additional issues pertaining to call errors, please chat in with our Support team.
- resolved Jan 02, 2025, 04:15 PM UTC
We are seeing that calls are working as expected, and this incident is resolved. If you experience any further issues, please reach out to our Support Team for further assistance.
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