Resolved after 2 hours 23 minutes, on January 7, 2025.
All issues have been resolved and are functioning as expected. We will continue to monitor to ensure complete resolution.
Update timeline
- investigating Jan 07, 2025, 02:10 PM UTC
We are currently experiencing a sync issue which is affecting agents ability to make or receive calls. Our engineering team is looking into this matter with the highest priority and hope to identify and resolve the issue as quick as possible.
- identified Jan 07, 2025, 02:39 PM UTC
We have identified the root cause of the issue and have corrected it. There is still a good amount of data that needs to resync prior to full recovery, but we are seeing call come through again and outbound calls are able to be made.
- monitoring Jan 07, 2025, 03:34 PM UTC
All issues have been resolved and are functioning as expected. We will continue to monitor to ensure complete resolution.
- resolved Jan 07, 2025, 04:33 PM UTC
This incident has been resolved.
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