CallPotential incident

Email distribution issue

Resolved after 7 hours, affecting Storable CRM V2 and Contact Center V2 and 1 more, on April 29, 2025.

monitoring Apr 29, 2025, 08:07 PM UTC

We've deployed a fix, and our team will continue to monitor performance and provide updates. We appreciate your patience as we resolve this issue.

Started
Apr 29, 2025, 03:17 PM UTC
Resolved
Apr 29, 2025, 10:18 PM UTC
Duration
7h
Detected by Pingoru
Apr 29, 2025, 03:17 PM UTC

Affected components

Storable CRM V2Contact Center V2Collections V2

Update timeline

  1. identified Apr 29, 2025, 03:17 PM UTC

    We're aware of an email distribution issue. Some operational email notifications are being distributed more widely instead of being sent to the intended recipients. We apologize for the inconvenience and will provide updates until this issue has been resolved.

  2. monitoring Apr 29, 2025, 08:07 PM UTC

    We've deployed a fix, and our team will continue to monitor performance and provide updates. We appreciate your patience as we resolve this issue.

  3. resolved Apr 29, 2025, 10:18 PM UTC

    This incident has been resolved

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