Resolved after 1 day 23 hours, affecting Storable CRM V2 and Contact Center V2, on April 28, 2025.
We have deployed caching improvements, and continue to monitor call center performance. We apologize for the inconvenience and will continue to provide updates until this issue has been resolved.
Affected components
Update timeline
- investigating Apr 28, 2025, 03:53 PM UTC
We're aware of an issue impacting Call Center performance. Some clients are experiencing delays with the dashboard loading and call connectivity. We are investigating and will provide updates as we learn more. Thank you for being so patient as we work toward resolving this issue.
- monitoring Apr 28, 2025, 07:17 PM UTC
While we continue to investigate the cause of the issue, our team has identified several improvements that are expected to increase app performance and help address the current latency issues. We are working to get those deployed as soon as possible.
- monitoring Apr 29, 2025, 01:38 PM UTC
We have deployed caching improvements, and continue to monitor call center performance. We apologize for the inconvenience and will continue to provide updates until this issue has been resolved.
- resolved Apr 30, 2025, 03:24 PM UTC
This issue has been resolved.
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