Resolved after 18 hours 31 minutes, affecting Cloud UC Platform and SBC Layer (SBC Layer — DP: LOS ANGELES, CA), on May 30, 2026.
All systems in our Los Angeles data center are fully operational at this time. Monitoritng
Affected components
Update timeline
- investigating May 30, 2026, 12:26 AM UTC
Our systems are reporting a cluster in our Los Angeles data center has stopped responding. We are investigating
- investigating May 30, 2026, 12:32 AM UTC
We have confirmed we can not reach LACLOUD05. We have reached out to our data center vendor in Los Angeles to investigate
- identified May 30, 2026, 12:34 AM UTC
Our data center vendor has confirmed a power related issue. They are working on restoring.
- identified May 30, 2026, 12:59 AM UTC
It looks like the power issue has been corrected. We are bringing back the affected accounts online now. Will provide more updates shortly
- monitoring May 30, 2026, 01:26 AM UTC
All affected accounts based out of our Los Angeles data center are fully operational. If you need any help, feel free to contact our support team.
- investigating May 30, 2026, 02:01 AM UTC
LACLOUD05 is reporting as unreachable again. Contacting our vendor again
- identified May 30, 2026, 02:29 AM UTC
This was a second power event in Los Angeles which mimics the original incident earlier. Power has been restored. We are bringing affected accounts online again.
- monitoring May 30, 2026, 03:12 AM UTC
All systems in our Los Angeles data center are fully operational at this time. Monitoritng
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