Resolved after 18 hours 50 minutes, affecting Cloud UC Platform and SBC Layer (SBC Layer — DP: ASHBURN, VA), on October 13, 2026.
All services in our Virginia Data Center are back to normal. Switching this incident to monitoring.
Affected components
Cloud UC PlatformSBC Layer (SBC Layer — DP: ASHBURN, VA)
Update timeline
- investigating Oct 13, 2026, 10:41 PM UTC
Our systems are reporting a cluster in our Virginia data center is not reachable. We are investigating
- identified Oct 13, 2026, 10:47 PM UTC
We have found access to our cluster in Virginia VACLOUD15 is back. Services should be restoring for affected accounts on this cluster.
- monitoring Oct 13, 2026, 11:07 PM UTC
All services in our Virginia Data Center are back to normal. Switching this incident to monitoring.
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