Resolved after 22 hours 31 minutes, affecting Cloud UC Platform and SBC Layer and 1 more, on October 7, 2026.
Looks like we have a confirmed fix in place at this time. Monitoring
Affected components
Cloud UC PlatformSBC LayerSBC Layer (SBC Layer — DP: LOS ANGELES, CA)SBC Layer (SBC Layer — DP: CHICAGO, IL)
Update timeline
- identified Oct 07, 2026, 06:01 PM UTC
We have had several reports of parked calls not being able to be un-parked from accounts based in our Chicago and Los Angeles data centers. We have identified the issue and working on remediation.
- monitoring Oct 07, 2026, 06:38 PM UTC
Looks like we have a confirmed fix in place at this time. Monitoring
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