Resolved after 1 day 16 hours, affecting Cloud UC Platform and SBC Layer (SBC Layer — DP: DALLAS, TX), on May 29, 2026.
All systems in Dallas back to normal. Monitoring
Affected components
Update timeline
- investigating May 29, 2026, 02:40 AM UTC
We have been alerted and confirm one of our server clusters in the Dallas data center is unreachable. We are investigating
- investigating May 29, 2026, 02:49 AM UTC
We our in touch with our data center vendor in Dallas who is investigating locally
- identified May 29, 2026, 03:08 AM UTC
Our Dallas data center vendor confirms that a failed device needs to be replaced. We are moving forward with equipment swap.
- identified May 29, 2026, 06:41 AM UTC
Equipment replacement has been completed by our Dallas data center vendor. Affected accounts are starting to return back to normal.
- monitoring May 29, 2026, 07:27 AM UTC
All systems in Dallas back to normal. Monitoring
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