Resolved after 18 hours 39 minutes, affecting Call Processing and Call Quality and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 20, 2025, 07:58 PM UTC
We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas. Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available. We appreciate your patience and understanding.
- monitoring Oct 21, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 02:37 PM UTC
This incident has been resolved.
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Amazon Web Services